Making the leap to an EV or maximizing the one you already own can raise many practical questions: Will an EV fit my lifestyle? Which incentives can I claim? How do I choose the right home charger? For the last six years, Plug In America has successfully operated and supported consumers through its EV Support Program to answer those questions with clear, unbiased, one-on-one guidance that empowers drivers to make confident decisions.
Our support team is a trusted, go-to resource for answering the important questions people have before and after acquiring an electric vehicle. Built on years of experience helping EV drivers and advocating for clean transportation, the support program connects consumers with real experts who offer personalized, up-to-date guidance on EV ownership. Whether you’re figuring out where to find rebates and incentives, which charger to buy, how to prep your home for installation, or what to expect with battery range, Plug In America’s EV support ensures EV drivers are supported every step of the way. Assistance is available through a live toll-free phone number and email, making it easy to get reliable, one-on-one help when you need it.
Since the program launched in 2019, we’ve responded to more than 5,000 inquiries from EV drivers and potential EV drivers across the country. And the response has been incredibly positive – over 90 % of consumers who filled out a satisfaction survey said they were happy with the support they received.
We’ve heard from people who said, “I got the information I needed to be able to go further and buy a used EV,” and “Plug In America is a phenomenal resource.” Others shared how impressed they were with our team’s quick replies and in-depth knowledge, saying the support was “factual,” “quick,” and “went above and beyond.” One representative was even described as having “the best listening skills, knowledge, and problem-solving skills that I have seen in a company as a customer/client.” We’re proud of the difference this program is making, and excited to keep helping more people on their EV journey.
Contact us
support@pluginamerica.org
1-877-EV-HELP-1 (1-877-384-3571)
If you’re curious about switching to an EV, or already have one and just need a little guidance, Plug In America’s EV Support Program is here to help. Our team of EV experts is ready to provide the answers you need to make confident decisions and get the most out of your EV experience. You can reach us by email or call our toll-free hotline at (877) EV-HELP-1, available Monday through Friday from 9 a.m. to 5 p.m. PT. We’re always happy to help you get the most out of driving electric.
