Program Manager, Full-Time
Los Angeles, Sacramento, or Remote
Plug In America is seeking a Program Manager to lead several flagship programs. This position is preferred to be based in either Los Angeles or Sacramento.
PlugStar is our electric vehicle (EV) auto dealer engagement program, which connects our PlugStar Certified dealers to EV consumers. It addresses critical market gaps by exposing consumers to EV technologies and the EV lifestyle, informing customers of their options, directing them to qualified retailers, and providing after-sale support. We are implementing PlugStar in several key markets around the country. This position reports to the Senior Program Manager and is responsible for implementing all the regional PlugStar programs and our online PlugStar program.
Position Description:
- Under the direction of the Senior Program Manager, provide overall management of the PlugStar auto dealership program and ensure its value proposition for dealers
- Lead on program elements such as:
- Dealer recruitment and engagement
- Development and implementation of EV sales training
- Development and implementation of services/support for participating dealers
- Develop collateral and resources for dealers
- Develop and implement the certification program
- Program data collection and reporting
- Foster a culture of customer service
- Manage program relationships with funders, auto dealers, and dealer associations
- Provide subject matter expertise on electric vehicles and auto dealerships
- Positively represent Plug In America in the automotive/clean transportation industry and attend applicable conferences, meetings, and events
- In-person activities: visit auto dealerships, attend Plug In America training and other job-related events
Required Qualifications:
- 4 years of related program management experience
- Demonstrated experience with Salesforce development or a similar CRM tool, to track dealer engagement activities
- Demonstrated experience in customer service management or customer relationships
- Demonstrated experience and expertise in the automotive industry, auto dealerships, and/or electric vehicles
- Detail-oriented with solid organizational and problem-solving skills
- Ability to provide a high level of customer service for our funders and partners, including auto dealerships
- Strong interpersonal, oral, and written communication skills
- Bachelor’s degree from an accredited institution
- Licensed to drive a car in the United States
Preferred Qualifications:
- Demonstrated experience working for or with auto dealerships
- Six months of experience driving an EV regularly
- Fluency in Spanish
Plug In America is an equal opportunity employer and welcomes applications from BIPOC candidates.
Roles and responsibilities may be subject to updates as organizational needs change.
Salary:
The salary range for this position is $70,000-$85,000 per year, commensurate with experience and skills. This position is classified as exempt.
Benefits:
- Medical, Dental and Vision insurance
- 403b Plan via Vanguard; up to 5% salary match and vesting in 3 years
- Employer Paid Life Insurance and AD&D
- Employee Assistance Program
- Additional Employee-Paid Voluntary Life insurance and Disability
- Access to Free Training Resources and Certification Programs
- Access to 25,000+ eBooks
- Adoption Assistance
- Access to FSA and HSA Plans
- Marketplace for Company Discounts including cell phone (Verizon, AT&T)
- Monthly benefit towards the lease or purchase of an electric vehicle
Location:
Plug In America is in Los Angeles; this position is eligible to work remotely.
To apply:
Send your resume and optional cover letter to Rosa Mitsumasu Scotti.
